FAQs

What size pack is best for us?

All customers are different, but as a rule we find that each family member will eat roughly 2 pieces per day. Some more, some less.
So as a guide…

Couples (or singles with a healthy appetite) - The Medium Fruit Box - $32.00

Small Families - The Medium Fruit Box - $32.00

Large Families (or flats) - The Large Fruit Box - $50.00

If these aren’t enough, you can order 2 or more boxes.

What days do you deliver?

We deliver Tuesday to Friday. Deliveries will be made in the afternoon. If you wont be home our driver can leave the box in a safe cool place for you to collect when you do get home. Just note any specific delivery instructions when you open your account on our web page.

When do I need to order?

After we receive your order, we need a day to get our ducks in a row. i.e. order your goodies from our suppliers. So see below…

To get your delivery on a Tuesday – your order must be entered online by 9am on Monday.

To get your delivery on a Wednesday – your order must be entered online by 9am on Tuesday.

To get your delivery on a Thursday – your order must be entered online by 9am on Wednesday.

To get your delivery on a Friday – your order must be entered online by 9am on Thursday.

Is there a delivery charge?

Delivery is free as long as the value of your order is $30 or more. If it is less than $30 in value then a $10 delivery charge applies.

For juice dleiveries outside of Auckland. There is an automatic $10 inc gst charge for North Island deliveries and $20 inc gst for South Island deliveries.

Can I set up a standing order?

No problem, just indicate this when you set up your account online. If you need to put it on hold at all, just let us know and we will make sure the deliveries are paused.

What happens if there is a public holiday?

When a public holiday falls on a Tuesday, Wednesday or Thursday, we will delay your deliveries to the next day. If Friday is a public holiday then we will contact you about getting your deliveries on the Thursday instead.

What will be in this weeks pack?

Because fruit is seasonal and we only buy the freshest, tastiest fruit each day. From day to day some things may be unavailable. What we can guarantee, is that there will always be a great selection of the tastiest fruit available.

How fresh is the produce?

It’s really fresh. It has been bought that morning, either directly from the growers or at the fresh produce wholesale markets. It’s not unusual for you to get fruit that have only been harvested that same morning.

How do I know this produce is safe to eat?

Fruit Guys operate a fully audited Food Safety Program. All of our suppliers, handlers and facilities are audited and approved to ensure we can bring you the freshest, cleanest, safest fruit possible.